Return & Refund Policy

At Leather Jacket Man, your satisfaction is our top priority. We take pride in crafting premium leather jackets designed to offer both style and durability. However, we understand that sometimes a product may not meet your expectations, and we’re here to make things right.

Our Return & Refund Policy is designed to ensure a smooth and hassle-free experience for all our customers. Whether you need to exchange your jacket for a better fit or request a refund, our process is simple and customer-friendly.

Eligibility for Returns

We want you to love your leather jacket from Leather Jacket Man. If you’re not completely satisfied, you can return your purchase within 30 days of delivery. To ensure a smooth return process, the following conditions must be met:

  • The jacket must be unworn, unwashed, and undamaged.
  • All tags and labels must be intact, and the item must be in its original packaging.
  • Customized or personalized jackets cannot be returned unless they are defective or incorrect.

Please review these guidelines carefully to determine if your item qualifies for a return.

Return Process

Returning your jacket to Leather Jacket Man is quick and easy. Follow these simple steps:

a. Contact Us
Email our support team at support@leatherjacketman.com or call us at +1 (845) 380-0253. Provide your order number and reason for the return.

b. Approval
Wait for a return authorization from our team before shipping the item.

c. Ship the Item
Use a trackable shipping method to send the jacket back to us. Please ensure it is securely packaged to avoid damage during transit.

Our team is here to assist you every step of the way to ensure a seamless return experience.

Refund Policy

At Leather Jacket Man, we process refunds promptly once your returned item has been inspected. Here’s how it works:

  • Once we receive the returned jacket, we will inspect it within 3-4 business days to ensure it meets the return criteria.
  • Approved refunds will be processed within 7-10 business days and credited to your original payment method.
  • Please note: Shipping fees are non-refundable, and in some cases, a restocking fee may apply.

We’re committed to ensuring your satisfaction and will keep you updated throughout the refund process.

Exchange Policy

Need a different size, color, or style? We’ve got you covered with our easy exchange policy at Leather Jacket Man:

  • Exchanges are allowed for different sizes, colors, or styles, subject to availability.
  • Follow the same return process to send your original item back to us.
  • Once the original jacket is received and inspected, your replacement will be shipped within 3 business days.

We offer free exchanges for the first size adjustment, ensuring you get the perfect fit without extra hassle. If you have questions, our support team is happy to assist.

Defective or Incorrect Items

At Leather Jacket Man, we take quality seriously. If you’ve received a damaged, defective, or incorrect item, we’ll make it right:

  • Contact our support team immediately at support@leatherjacketman.com or call us at +1 (845) 380-0253
  • Provide your order number, along with photos of the defect or wrong item for verification.
  • Once confirmed, we will send you a prepaid return shipping label, and you can return the product at no cost.

After receiving the returned item, we’ll either issue a full refund or send a replacement as per your preference. Your satisfaction is our top priority.

Non-Returnable Items

Certain items are not eligible for returns to ensure the best experience for all our customers. These include:

  • Customized or personalized leather jackets unless they arrive defective.
  • Clearance or final-sale items purchased at a discounted price.
  • Items that show signs of wear, damage, or alteration by the customer.

We encourage you to review your order carefully before finalizing your purchase to ensure it meets your expectations.

Important Notes

To ensure transparency and clarity, here are a few additional points to keep in mind:

  • Right to Refuse: We reserve the right to decline returns that do not meet our eligibility criteria or show signs of wear or damage.
  • Policy Updates: This return policy is subject to updates and revisions. We recommend checking this page periodically for any changes.

Your trust is important to us, and we’re committed to keeping our policies fair and customer-friendly.

Contact Information

Have questions about your return or refund? Our friendly support team is here to help!

We’re always happy to assist and ensure your shopping experience with Leather Jacket Man is seamless and satisfying.

FAQs

1. Can I return a jacket after 30 days?
We accept returns within 30 days of delivery. Unfortunately, returns initiated after this period will not be accepted. 

2. Do I need the original packaging to return a jacket?
Yes, we require the jacket to be returned in its original packaging with all tags and labels intact to process your return successfully.

3. How long does it take to process a refund?
Once we receive your returned item, we will inspect it within 3-4 business days. Refunds are processed within 7-10 business days after approval and credited to your original payment method.

4. Can I exchange my jacket for a different size or color?
Yes, we offer exchanges for different sizes or colors, subject to availability. Follow our return process, and once we receive the original item, we’ll ship your replacement within 3 business days.