Our team at Leather Jacket Man, strive to ensure that you are completely satisfied with your purchase. If you need to exchange your leather jacket for a different size, color, or style, we offer a hassle-free exchange process to make your shopping experience smooth and worry-free.
Eligibility for Exchanges
Timeframe: You may request an exchange within 30 days from the date of delivery.
Condition:
- The jacket must be unused, unworn, and unwashed.
- All tags and labels must be attached.
- The item must be returned in its original packaging.
Non-Exchangeable Items:
- Customized or personalized jackets cannot be exchanged unless they arrive defective.
- Clearance or final-sale items are non-exchangeable.
Exchange Process
Contact Us: Email support@leatherjacketman.com or call +1 (845) 380-0253 with your order number and details of the exchange request.
Approval & Return Shipping:
- Once approved, you will receive return instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Processing & Shipment:
- After we receive and inspect the returned item, the exchange will be processed.
- The new item will be shipped within 3 business days after approval.
Defective or Incorrect Items
If you received a defective, damaged, or incorrect item, we will cover all exchange costs. Please follow these steps:
- Contact us within 48 hours of receiving the item at support@leatherjacketman.com with photos of the issue.
- After approval, we will provide a prepaid return label.
- A replacement jacket will be sent at no additional cost once the returned item is received.
Important Notes
- First-time size exchanges are free of charge.
- Exchanges are subject to availability. If your requested item is out of stock, you may choose a different item or request a refund.
- We reserve the right to refuse exchanges that do not meet our policy conditions.
- Return Shipping Label: If you need a return shipping label, please contact the customer service team for assistance.
Contact Information
For any exchange-related inquiries, please contact:
Email: support@leatherjacketman.com
Phone: +1 (845) 380-0253
Business Hours: Monday to Friday, 9 AM – 6 PM (EST)
We are committed to providing a smooth and transparent exchange process, ensuring that you get the perfect leather jacket. Thank you for choosing Leather Jacket Man!